Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB’s end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.


Responsibilities:


  • Conducts outbound calls to support Customer Experience team, both routine calls and ad hoc projects.
  • Provides best possible service to both external to achieve highest level of customer satisfaction.
  • Communicates with other departments all relevant customer inquiries if applicable.
  • Provides proper information to customers with complete and comprehensive understanding of our products and services.
  • Fully understands and adheres to company policies and procedures that generate personal and professional credibility and trust.
  • Escalates problems, reports suspected fraud and provides relevant feedback to the right channels.

What we look for:

  • Bachelor’s Degree holder.
  • 1-3 years of relevant experience.
  • Ability to use Microsoft Office applications.
  • Communication skills.