Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB’s end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.
Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.
If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.
We are looking for a Head of Growth who will lead our efforts in maximizing customer satisfaction, retention, and lifetime value and be responsible for developing and executing comprehensive CVM strategies that align with our business objectives and enhance our position as a customer-centric organization.
Key Responsibilities:
- Strategy Development: Develop and execute a holistic Growth strategy that encompasses customer segmentation, lifecycle management, value realization, and advocacy.
- Leadership: Lead and mentor a team of Growth Specialists and Analysts, fostering a culture of excellence, collaboration, and continuous improvement.
- Cross-Functional Collaboration: Work closely with Sales, Marketing, Product Development, and Customer Support teams to ensure alignment of CVM initiatives with overall business goals and priorities.
- Customer Insights: Utilize data analytics, customer feedback, and market research to gain deep insights into customer behavior, needs, and preferences.
- Performance Monitoring: Establish and monitor key performance indicators (KPIs) related to customer satisfaction, retention rates, lifetime value, and advocacy. Regularly analyze metrics to track progress and identify areas for optimization.
- Retention Strategies: Develop and implement proactive retention strategies to minimize churn and maximize customer lifetime value.
- Customer Advocacy: Champion the voice of the customer within the organization, driving initiatives to enhance customer advocacy and loyalty.
- Innovation: Stay abreast of industry trends, emerging technologies, and competitor activities to identify opportunities for innovation and improvement in CVM practices.
- Communication: Effectively communicate CVM strategies, initiatives, and outcomes to senior leadership and stakeholders across the organization.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Marketing, or a related field (Master’s degree preferred).
- Experience: Proven experience in customer value management, customer success, or related roles with 5-7 years of experience.
- Analytical Skills: Excellent analytical skills with the ability to interpret data, derive insights, and make data-driven decisions.
- Strategic Thinking: Strategic mindset with the ability to develop and execute innovative CVM strategies that drive business results.
- Communication: Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
- Customer Focus: Deep understanding of customer needs, behaviors, and preferences, with a passion for delivering exceptional customer experiences.